Privacy Policy

CRM@Weblink, a Business CRM Software ("Software," "Services") is an electronic platform for automation and management of data & business activities for business houses. It is a service/product offered by Weblink. IN Pvt. Ltd. ("Company") with its registered office at 33 & 33A, Rama Road, Industrial Area, Near Kirti Nagar Metro Station, New Delhi, 110015 (India). By accessing or using the CRM@Weblink ("User," "you", "your")), you agree to adhere to the Terms and Conditions ("Terms").

At CRM@Weblink, protecting the privacy of our users is a top priority. We encourage every user to thoroughly review the following Privacy Policy to gain a comprehensive understanding of how we handle your personal and business information. This policy specifically pertains to the CRM@Weblink platform operated by our Company and its website. Please note that these policies may undergo updates or modifications at any time. Any changes will be effective upon posting on the website, and we advise users to periodically review this section to stay informed about any developments.

1. Information Collection and Usage

   1. CRM@Weblink serves as an automated data management platform for businesses. Information is collected when users access the services or make inquiries, where contact and necessary business-related details are requested.
   2. The collected personal and business information is solely used by the Company unless explicitly shared with other parties by the user or stated otherwise. This information helps in providing appropriate solutions aligned with the user's preferences and chosen services.
   3. We use cookies to ensure a smooth user experience while utilizing CRM@Weblink.

2. Information Distribution

   To continually enhance our platform and align with current trends, we may periodically send communication, such as emails/whatsapp/sms or feedback calls, regarding our services based on user preferences and activities. These communications are sent by the Company or its employees under confidentiality agreements.

3. Personal Information You Provide

   The personal information we gather depends on the nature of your interactions with us, the choices you make, and the products and features you utilize. The data is collected for account authentication within the app. This may include:

   1. Name
   2. Phone numbers
   3. Email addresses

4. Information Sharing and Protection

   1. The Company prioritizes the protection of personally identifiable information and does not disclose it unless under specific circumstances, such as legal requests by government or law enforcement bodies or as allowed by this Privacy Policy.
   2. In certain cases, the Company may disclose user identity and contact information to cooperate with authorities or investigate suspected wrongdoing.
   3. We are committed to safeguarding user data and do not engage in selling data in bulk or any manner that could lead to misuse for marketing purposes.
   4. While the Company takes measures to secure user information, please be aware that data transmission over the Internet carries inherent risks. Users should take precautions, especially when using shared or public computers.

5. CRM@Weblink Application

   By using the CRM@Weblink application, you can manage your user data and monitor employee performance anytime, anywhere. By accessing the app, you acknowledge and accept the App’s Terms and Conditions of Use, as well as all relevant laws and regulations. You also agree to ensure compliance with any applicable local laws.

6. Call Log Feature

   In response to multiple requests, CRM@Weblink now includes a Call Log feature. This tool provides business entities/business houses with crucial insights to improve customer services, evaluate employee’s performances, and ensure accountability. By monitoring call logs, business houses can assess the communication quality, identify top performers, offer targeted training, and uncover successful sales strategies. Ultimately, this feature helps maintain high service standards, optimize performance, and drive business development via transparency.

7. How to Enable Call Log Feature

   If you choose to enable the call tracking feature within the mobile app, additional information will be collected, and certain permissions must be granted. If the such permission will not been granted, the following data will not be used or processed.

   a) Additional Information required:

   Call Time: When the call occurred.

   Call Type: Incoming, outgoing, or missed.

   Call Duration: Length of the call.

   From Number: Caller's number

   To Number & Name: The number and name associated with the call.

   b) Mobile Application Permissions:

   Read Contact: To display call data between employees and customers, including contact names.

   Read Call Logs: This permission allows the app to access your call logs for analyzing call data and generating reports as needed.

   Read Phone State: This permission is needed to access the call state to display the type of call record after a call is disconnected.

   Note: Users are free to use the CRM@Weblink application as per their requirements. Calls are tracked only when the app is installed on the phone and the above permissions are granted; otherwise, no call tracking is captured by CRM@Weblink. If the user removes the permission while installing the app, only customer data can be managed, and no call logs will be tracked.

8. Purpose to Accumulate Your Information

   This clarifies why the app needs these permissions and how they will be used to enhance the user’s experience or provide specific functionalities, it is hence to provide better productivity and transparency between the employer and employees, If you have concerns about privacy or security, it’s always a good idea to review app/site permissions carefully and check for any additional details in the app/site’s privacy policy.

9. Data Protection

   Your call data is secured through encryption and stored securely, accessible only to authorized personnel. We use a secure server to encrypt sensitive and credit information during transmission and CRM@Weblink is obligated to keep the information confidential. Your uploaded User Data remains yours. CRM@Weblink will not redistribute, publish, or publicly disclose any uploaded User Data unless required by law. While CRM@Weblink does not automatically review all uploaded User Data, we reserve the right to refuse or remove any User Data at our discretion.